Contact Us

Do you have questions or concerns about aircraft noise?

You can tell us by:

You may also view our FAQ page for answers to the most frequently asked questions.

To help us investigate and respond to your concerns and questions appropriately, please provide as much information as possible, including:

  1. Date and time of aircraft noise event
  2. Location and description of event
  3. Preferred method of contact (if requesting a response)

What happens to your noise concern?

Key priorities of the YVR Aeronautical Noise Management Program include responding to community questions and concerns and providing up-to-date information on airport operations and noise management initiatives. When a concern is received, YVR Noise Management staff will investigate using the airport’s Aircraft Noise Monitoring and Flight Tracking System and reviewing operational records. A response is then provided via the preferred method of contact with information to help residents better understand the sources of their concern.

Here’s what our Noise Management Office can do:

  • Provide information about airport and aircraft operations and flight paths.
  • Explain runway operations and advise of any airfield maintenance or project work that may temporarily affect runway use.
  • Provide details on our noise management initiatives and published Noise Abatement Procedures.

And here's what we cannot do:

  • Disclose information on aircraft registration, operator, or flight number.
  • Change flight paths, flight schedules, or aircraft/airport operations.
  • Provide health and safety advice related to aircraft noise or emissions.

Our FAQ page also provides answers to frequently asked questions about airport and aircraft operations and our Noise Management Program.

While we are responsible for responding to community questions and concerns about aircraft noise, we do not have regulatory or enforcement authority for the Canadian Aviation Regulations (CARs). If we suspect an operator did not follow applicable regulations or the published Noise Abatement Procedures for YVR, the information is sent to Transport Canada Civil Aviation Enforcement for further investigation and follow-up.

Privacy Notice

All concerns submitted regarding aircraft noise, along with the outcomes of our investigations, are recorded in our internal database. Personal information, including your email address and any details you provide, is collected to respond to your inquiry and may be shared internally or with relevant parties as needed to address your concern.

We may also use the information collected to identify trends, prepare reports, and support discussions with airport management and the YVR Aeronautical Noise Management Committee.

All collection, use, and disclosure of personal information is conducted in accordance with applicable legislation and YVR privacy policies. For more information, please contact our Privacy Officer at privacyofficer@yvr.ca.

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